Instructional Computing - Instruction and Staffing Group

Instruction and Staffing Manager

Alx Sanchez - alx.sanchez@ic.ucsb.edu

The Instruction and Staffing Manager is responsible for all operations in the instructional laboratories and remote facilities. This includes staffing, scheduling, compensation and general productivity of IC. He is also responsible for external software licensing to the campus community. He oversees a wide range of personnel, including the Principal Consultant, Lead Faculty Liaison, and Training Coordinator. Anything done by the consulting staff falls into his jurisdiction, as does the coordination of academic and external courses.

Laboratory Support Manager

Chad Olson - chad.olson@ic.ucsb.edu

The Laboratory Support Manager supervises the Operations Coordinator and lab consultants. He assists and advises the Instruction and Staffing Manager on all Consultant matters. His duties include approving schedule changes, assigning shifts, filling shifts and coordinating consultant training. The Principal Consultant is in charge of consultant scheduling and supervises the Operations Coordinator. Any disciplinary action or scheduling problems should be relayed to Chad. If you have a problem that you or your Operations Coordinator cannot resolve, contact him immediately. The Laboratory Support Manager has operational authority over all the labs.

Operations Coordinators - operations ::at:: ic.ucsb.edu
Anna Nguyen
Ben Mendes
Ben Tragish
Daisy Doroliat
Dave Husen
Kara Leung
Lauren Boswell
Mike Hildred
Peter Hsieh

The Operations Coordinators are responsible for everyday lab procedures. They assist in Consultant training and act as liaisons between the office staff and Consultant staff. Operations Coordinators also serve as the authoritative body on software, policy, and projects. Working closely with the Laboratory Support Manager, the Operations Coordinators assist in Consultant scheduling and are responsible for the supervision of approximately 35 Consultants. In addition, the Operations Coordinators serve as the main contact point between Instruction Computing and the UCSB faculty. They are responsible for channeling scheduling and software requests from faculty to the Scheduling Coordinator and Software Systems group in order to ensure that courses held in the labs run smoothly. At the beginning of every quarter, Information Presentations are given by Operations Coordinators to inform lab users of Instruction Computing resources. Operations Coordinators also staff Umail's Help Desk and answer all questions regarding UCSB's e-mail system. Operations Coordinators are based at IC's front desk located in Phelps 1517.

The Consultants

There are over 30 consultants employed at Instructional Computing. These student employees monitor the computer labs, assist with security and answer user's questions. Consultants also assist classes and teach workshops throughout the quarter. An IC consultant must be familiar with multiple software applications and have in-depth knowledge of MS Word, Excel, UNIX, and HTML. Consultants go through a certification process that trains and tests knowledge in these four categories. They also provide troubleshooting in a variety of applications and some hardware aspects. Consultants produce tutorials and quick reference material every quarter for our Software Help Guide. This is the largest single group at IC and is the front line for those who use our labs.